Customers of an affected post office may assist the Commission in its consideration of an appeal by sending a written statement explaining why they believe the Postal Service has failed to comply with the law or has failed to follow proper procedures. The Commission’s role is to determine whether the Postal Service’s closure or consolidation is consistent with the legal requirements and whether the Postal Service has followed all applicable procedures. The Commission’s role is not to decide whether a facility will be closed or consolidated. Appeals may be submitted only after the Postal Service makes a final determination. Postal customers may appeal the closing of their post office or its consolidation with another post office by petitioning the Commission to review the Postal Service’s determination. The OIG also has the responsibility of protecting and maintaining the integrity of postal processes and personnel. To contact the OIG, please call 1-88, email USPS OIG Contact Form, or mail 1735 N Lynn Street, Arlington, VA 22209-2020. The Office of Inspector General (OIG) audits the operations and evaluates the specific infrastructure of the Postal Service and also has oversight of the Postal Regulatory Commission. To report mail theft by a non-postal employee, please call 1-87 from 8 a.m to 4:30 p.m in all time zones, and select option 5, or visit: Postal Inspection Service Complaint Form. The United States Postal Inspection Service has the responsibility of ensuring the security and sanctity of the US mail, as well as investigating mail-related crime. If you are not satisfied with the help you receive at your local post office, the Postal Service has local District Consumer and Industry Affairs offices nationwide with special personnel who can assist in solving local service issues. LOCAL POSTAL CONSUMER AND INDUSTRY AFFAIRS OFFICES If problems occur, they are in the best position to investigate the issue and fix the problem. LOCAL POST OFFICE Local postmasters are responsible for ensuring that their customers receive prompt and efficient delivery and retail services. ![]() They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns. SEEKING HELP FOR A LOCAL POSTAL PROBLEMġ-800-ASK-USPSPostal call center employees can answer most questions. Postal Service for additional resolution. The Postal Service will then look into your issue and respond directly to you within 45 days with their findings. The Commission will receive a copy of the Postal Service’s response so that we can verify that the problem was handled appropriately. When you contact us with a mail service issue, your inquiry is documented at the Commission, and may be forwarded to the U.S. ![]() SEEKING HELP FOR A RATE OR SERVICE INQUIRY
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